Privacy Policy

1. Introduction

Techstay Systemes Pvt Ltd ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy provides a detailed explanation of how we collect, use, disclose, and protect your personal information when you access and interact with the MAASSK application and website. By using our services, you consent to the practices described in this policy.

2. Data Collection

2.1. Information You Provide

  • Personal Information: This includes your name, email address, phone number, billing address, and payment details provided during account registration or transactions.
  • Business Details: For hotel property users, we collect information related to property features, operational data, and user-defined preferences to tailor our services.
  • Support Requests: Information shared during communication with our customer support team, including queries, complaints, and any attached documents or screenshots.

2.2. Automatically Collected Information

  • Device Information: Details about the device you use to access our services, such as hardware model, operating system version, unique device identifiers, and mobile network information.
  • Log Data: Information about your interactions with the application and website, including timestamps, accessed pages, and errors encountered.
  • Cookies and Similar Technologies: These tools help us collect data on your browsing behavior, preferences, and session history to improve functionality and user experience.

3. Data Usage

We use your data for

  • Service Provision: Delivering, maintaining, and enhancing the functionality of the MAASSK application and website to ensure a seamless user experience.
  • Billing and Account Management: Facilitating transactions, issuing invoices, and managing user accounts efficiently.
  • Customer Support: Addressing user queries, resolving complaints, and providing technical assistance.
  • Performance Improvement: Analyzing aggregated and anonymized data to enhance system performance and develop innovative features that benefit users.
  • Compliance and Legal Obligations: Ensuring compliance with applicable laws, regulations, and contractual requirements.

4. Data Sharing

We do not sell or rent your personal data. However, we may share information with

  • Third-party Service Providers: We collaborate with trusted third-party vendors for services like payment processing, analytics, data storage, and customer support. These providers are contractually obligated to handle your data securely and solely for the purposes specified by us.
  • Legal Authorities: We may disclose your information if required by law, court order, or to protect the legal rights, safety, or property of Techstay Systemes Pvt Ltd, our users, or others. This includes situations involving fraud prevention, compliance with regulations, and enforcement of our terms of service.

5. Data Security

We implement industry-standard security measures, such as encryption, firewalls, and secure data storage systems, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our infrastructure undergoes regular security assessments and updates to address emerging threats. However, while we strive to use commercially acceptable means to protect your data, no system is entirely secure, and we cannot guarantee absolute protection. We encourage users to take proactive measures, such as using strong passwords and keeping login credentials confidential, to enhance their personal security.

6. Data Retention

Your personal data will be retained only for as long as it is necessary to fulfill the purposes for which it was collected, such as providing you with services, meeting legal or regulatory requirements, resolving disputes, and enforcing agreements. Specifically:

  • Operational Necessity: Data will be stored for the duration of your active use of the MAASSK services, including account management and transaction history.
  • Legal Compliance: Certain information may be retained for longer periods to comply with tax, legal, or regulatory obligations, such as financial records required by law.
  • Security and Dispute Resolution: Data may be preserved temporarily in cases involving security investigations, fraud prevention, or to address unresolved disputes.

Once the retention period has lapsed, your personal data will be securely deleted, anonymized, or otherwise rendered inaccessible unless further retention is required by law or for legitimate business interests.

7. User Rights

You have the following rights:

  • Access: You can request access to your personal data to understand what information we hold about you. Upon verification, we will provide details of your stored data, including purpose and duration.
  • Correction: If any personal information we hold is inaccurate, incomplete, or outdated, you may request corrections. We will ensure timely updates to maintain accurate records.
  • Deletion: You can request the deletion of your personal data, subject to legal, regulatory, or contractual obligations. In cases where deletion is not possible, we will provide a clear explanation and explore alternatives like anonymization or restriction of processing.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
  • Restriction of Processing: Under certain circumstances, you may request to limit the use of your personal data without deleting it, such as during dispute resolution or while verifying data accuracy.
  • Objection to Processing: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or automated decision-making.
  • Withdraw Consent: Where data processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.