1. Introduction
Techstay Systemes Pvt Ltd ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy provides a detailed explanation of how we collect, use, disclose, and protect your personal information when you access and interact with the MAASSK application and website. By using our services, you consent to the practices described in this policy.
2. Data Collection
2.1 Information You Provide
- Personal Information: name, email, phone, billing address, payment details provided during registration or transactions.
- Business Details: property features and operational data for hotel property users to tailor our services.
- Support Requests: information shared with customer support, including attachments.
2.2 Automatically Collected Information
- Device Information: hardware model, OS version, unique device identifiers, mobile network info.
- Log Data: interaction logs, timestamps, pages accessed, and errors encountered.
- Cookies and Similar Technologies: used to collect browsing behavior, preferences, and session history.
3. Data Usage
We use your data for:
- Service Provision: delivering, maintaining, and enhancing MAASSK.
- Billing and Account Management: facilitating transactions and invoices.
- Customer Support: answering queries and resolving complaints.
- Performance Improvement: analyzing anonymized data to improve features.
- Compliance and Legal Obligations: meeting regulatory and contractual requirements.
5. Data Security
We implement industry-standard security measures (encryption, firewalls, secure storage) and run regular assessments. While we strive to protect data, no system is entirely secure. We recommend users maintain strong passwords and protect login credentials.
6. Data Retention
Personal data is retained only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. Specific rules include:
- Operational Necessity: data kept while your account is active.
- Legal Compliance: certain records kept longer for tax or legal reasons.
- Security and Dispute Resolution: temporary preservation for investigations or unresolved disputes.
After retention lapses, data will be deleted, anonymized, or made inaccessible unless lawfully required to retain it longer.
7. User Rights
You have rights regarding your personal data:
- Access: request details of stored personal data.
- Correction: request updates to inaccurate or outdated data.
- Deletion: request deletion subject to legal or contractual limits.
- Data Portability: receive your data in a machine-readable format.
- Restriction of Processing: request limits on processing in certain situations.
- Objection to Processing: object to processing for certain purposes like direct marketing.
- Withdraw Consent: withdraw consent where processing is consent-based.
To exercise these rights, contact us using the details in the "Contact Us" section below. We will respond promptly and transparently.